SOS Technology Group was founded in 1996 to offer outstanding IT service to businesses. In 2005 SOSTG became a Microsoft Partner and was one of the first Newcastle based IT providers to offer fixed cost, proactive IT support and has quickly evolved to offer a complete range of IT services.
“At SOS Technology Group we believe that technology should be harnessed to make business tasks easier, simpler, faster on resilient infrastructure”
“To really help businesses with their technology you really have to understand their people, their business and what they are trying to achieve. Only then can you offer the right solution.”
That can only be done by taking the time to ask questions, listen and see how people actually use their technology. It is a considerable investment but it pays off for the clients of SOSTG.
Those two fundamental principles are at the core of everything SOSTG does.
We are committed to going the extra mile for our clients and each other – so that we can truly support and help.
We take full responsibility for what we do. Integrity, honesty and accountability are at the core of how we are.
We have fixation on innovation, learning and continuous improvement. Because it’s fun, we enjoy our work and it delivers our client’s success.
We respond fast to enquiries, own them and fix them. Critical to that is open and rapid communication – letting everyone know what’s going on.
We take time to understand their needs and design the best answer to their problems.
Our innovative services have evolved to include security services, web services, software applications, information systems and cloud based solutions. We have partnered with the University of Newcastle to build cutting edge algorithms, APIs and native mobile applications.
We have created two software packages specifically for the community transport and community care sectors, both supporting NDIS and CHSP reporting and programs. As well as mobile apps, and other custom software solutions for various other business sectors.
Our dedicated team currently support more than one thousand servers and workstations across Australia, ranging from small to medium businesses, all the way up to multi national corporations.
Your team does a great job
We are more than impressed, and happy with the service as a whole. Our system is working well. Any new equipment has always met our requirements and suited us well.
Tom Woods | Director, T.W. Woods Pty Ltd
We are really happy with our service and support
We have ongoing support from our client manager, along with onsite service calls and telephone support from the help desk. All our systems seem to be working really well. Whenever we have required new equipment, SOS have always provided exactly what suits our needs.
We are very happy with our service and support.
Sharon Dunn | Principle, PRD Nationwide Port Stephens
Partners in our business - as invested in our success as we are
As a busy architecture design consultancy, IT is the beating heart of our organisation. It underpins all our people’s work, supports all our design packages, collaboration tools and provides critical storage and security for our work.
We don’t need to think about it at all. We know SOSTG has it covered and are proactively keeping our business functioning and working on a day to day basis. They are key partners in our business and are as invested in our success as we are.
Doug White I Director, EJE Architecture
Technicians with people skills
In this day and age IT is crucial to running a business. Without it we wouldn’t be able to do any work. Managed IT support is just a cost of doing business; compared to the cost of an in-house IT person SOSTG are good value.
Their people are accommodating, friendly and speak in plain English. Techies with people skills.
Problems are fixed, everything is resolved quickly and their follow-up service is excellent.
Melissa Campbell I Partner, Buxton Cummings and Campbell
It's as if we are their only customer exceptional
We are a very busy, fast growing national business and have offices in the US as well. It’s critical to us that our IT works SOSTG have that covered. And if there is ever a problem one phone call and it’s fixed.
They have a deep knowledge about our business and care about our success.
I don’t know how they do it, but it is as if we are their only customer. Exceptional service and bang for buck.
Dave Wherrett I General Manager, Bombora Coffee and Water Supplies